Man with Van Hainault Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hainault provides man and van, removal, collection and delivery services within the United Kingdom. By placing a booking or instructing us to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "We", "us" and "our" refer to the business trading as Man with Van Hainault providing man and van and removal services.

1.2 "You" and "your" refer to the customer or business booking our services.

1.3 "Services" means any transport, removal, loading, unloading, packing, unpacking, or related activities carried out by us.

1.4 "Goods" means the items and belongings that you ask us to move, transport, load, store or handle in any way.

1.5 "Booking" means a confirmed request for our services, whether made online, in writing or verbally, which we have accepted.

1.6 "Working Day" means any day other than Saturday, Sunday or a public holiday in England.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including local moves, longer-distance removals, and collection and delivery of individual or multiple items.

2.2 Unless specifically agreed in writing, our services do not include packing or unpacking, dismantling or reassembling furniture, disconnecting or reconnecting appliances, or the removal of doors, windows or fixtures. These may be provided by prior agreement and may incur additional charges.

2.3 We reserve the right to refuse to carry any Goods that in our reasonable opinion may pose a risk to our staff, vehicles, property, or to third parties, or which may breach any law or regulation.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the services required, including collection and delivery addresses, access conditions, floor levels, the nature and approximate quantity of Goods, and any special handling requirements.

3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price, change the services offered, or decline the booking.

3.3 A booking is only confirmed when we have accepted your request for services and, where required, you have paid any deposit or booking fee. Until confirmation, dates and times remain subject to availability.

3.4 You are responsible for checking that the details on your quotation and booking confirmation are correct. Any errors must be notified to us as soon as possible and in any event before the service date.

3.5 We may refuse any booking at our discretion, for example if we consider that the work cannot be carried out safely or lawfully, or if you have outstanding unpaid charges with us.

4. Prices and Payments

4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as specified in your quotation or booking confirmation.

4.2 The quoted price is valid only for the date, time, locations, and services specified. Any changes requested by you may result in an updated quotation and additional charges.

4.3 We reserve the right to charge for waiting time, delays or additional work caused by:

(a) incorrect or incomplete information supplied by you;

(b) lack of access to premises or parking restrictions;

(d) additional items not included in the original quotation.

4.4 Unless agreed otherwise, payment is due either in full prior to commencement of the Services or immediately on completion of the Services on the same day.

4.5 We accept payment by the methods specified at the time of booking. We do not accept payment by cheque unless agreed in advance in writing.

4.6 If you fail to make payment when due, we may:

(a) charge interest on overdue amounts at the statutory rate until payment is made in full;

(b) suspend or cancel further services for you;

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by giving us clear notice. The amount of notice required, and any cancellation charge, will depend on when you notify us.

5.2 If you cancel more than 7 Working Days before the service date, any deposit paid may be refunded at our discretion, subject to any reasonable administrative costs.

5.3 If you cancel within 7 Working Days but more than 48 hours before the service date, we may retain all or part of your deposit or charge a cancellation fee to cover lost bookings and administrative expenses.

5.4 If you cancel within 48 hours of the agreed start time, fail to be present when we arrive, or deny us reasonable access to the premises, we may charge up to 100 percent of the quoted price.

5.5 If you ask to reschedule the work, we will make reasonable efforts to accommodate the change, but this may be treated as a cancellation and new booking if we cannot rearrange our schedule without loss.

5.6 We reserve the right to cancel or postpone the Services due to events outside our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, illness, or other emergencies. In such cases, we will aim to offer an alternative date or time, and our liability will be limited to a refund of any payments made for services not provided.

6. Your Responsibilities

6.1 You are responsible for ensuring that:

(a) you have full authority to move the Goods and that they are your property or that you have the owner’s permission;

(b) the premises at both collection and delivery addresses are safe and accessible for our staff and vehicle;

(d) any restrictions, such as congestion charges, low bridges, narrow access roads, or limited loading times, are clearly communicated to us in advance.

6.2 You must be present or represented by an authorised person at the collection and delivery addresses to supervise the work, check that the correct Goods are moved, and sign any documentation if required.

6.3 It is your responsibility to properly pack and protect your Goods unless packing services have been expressly agreed with us. Fragile items should be clearly marked and adequately wrapped.

6.4 You must remove or secure any valuable, delicate, or personal items such as cash, jewellery, important documents, passports, or electronic devices. We do not accept responsibility for such items unless specifically agreed in writing.

7. Goods We Will Not Move

7.1 Unless we have agreed in writing, we will not move or transport:

(a) hazardous, flammable, explosive or corrosive materials, including gas cylinders, petrol, paint, chemicals, and solvents;

(b) illegal or stolen goods;

(d) items of exceptional value such as antiques, fine art, precious metals, or high-value collections.

7.2 If you include any of the above items without our knowledge, you do so at your own risk and may be liable for any loss, damage, fine, or cost that results.

8. Waste and Rubbish Regulations

8.1 We are a removal and transport service and do not operate as a licensed waste carrier unless specifically stated. We cannot remove household or commercial waste, builders’ rubble, or items intended solely for disposal, except in accordance with applicable waste and environmental regulations.

8.2 You must not present waste materials for removal unless we have explicitly agreed in advance and such removal complies with relevant laws, including duty of care requirements for waste transfer.

8.3 Fly-tipping and unlawful disposal of waste are criminal offences. If you request us to dispose of items, we will only do so at authorised facilities or through lawful channels. Any associated costs will be charged to you.

8.4 You remain responsible for ensuring that any waste we are asked to carry is lawful to move and that any necessary documentation or permits are in place. We may refuse to transport any load if we believe it breaches waste regulations.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to Goods is subject to the limitations set out in this clause.

9.2 We are not liable for loss or damage arising from:

(a) your failure to pack items safely, securely, or appropriately;

(b) the inherent nature or condition of Goods, including wear and tear, defects, or instability;

(d) dismantling or reassembly carried out at your request where items are already weakened or poorly constructed;

(e) delays or failures caused by circumstances beyond our reasonable control.

9.3 We are not liable for indirect or consequential loss, loss of profit, loss of income, or loss arising from missed appointments, business interruption, or similar claims.

9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of the date of the service. You must give us a reasonable opportunity to inspect the alleged damage.

9.5 Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any limitations communicated at the time of booking.

9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot lawfully be limited or excluded.

10. Delays and Time Estimates

10.1 Any time estimates or arrival windows provided are given in good faith based on known information such as distance and expected traffic, but they are not guaranteed.

10.2 We are not liable for delays caused by traffic congestion, accidents, roadworks, adverse weather, mechanical failure, or other events outside our reasonable control.

10.3 You are responsible for allowing sufficient time in your own arrangements, including key handovers, lift bookings, and other appointments, to accommodate possible delays.

11. Insurance

11.1 We maintain appropriate insurance for our vehicles and public liability in connection with the services we provide.

11.2 It is your responsibility to arrange suitable insurance cover for your Goods during transit and handling, especially for items of high or sentimental value. We strongly recommend that you arrange such cover with your own insurer if you require protection beyond the limits set out in these Terms and Conditions.

12. Complaints

12.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

12.2 Formal complaints should be submitted in writing, including your booking details, a clear description of the issue, and any supporting evidence such as photographs.

12.3 We will review your complaint and respond within a reasonable period, normally within 14 days. Where appropriate, we may propose a remedy or goodwill gesture, without admitting liability.

13. Privacy and Data Protection

13.1 We will collect and use your personal information only as necessary to manage your booking, provide our services, and handle payments and communications.

13.2 We will take reasonable steps to keep your information secure and will not sell or share your details with third parties except where required for legitimate business operations or by law.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you confirm your booking.

14.2 Any variation to these Terms and Conditions requested by you will only be binding if agreed in writing by us.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Hainault or by allowing us to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

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