Terms and Conditions for Man With Van Hainault

These Terms and Conditions set out the basis on which Man With Van Hainault provides removal, transport, delivery, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or instructing us to begin work, you agree to be bound by these terms. They are designed to create a clear understanding between the customer and the service provider, covering the booking process, payment requirements, cancellation rules, liability limits, waste handling, and the law that applies to the agreement.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Hainault. References to “you” and “your” mean the customer, sender, recipient, or any person authorised to arrange or accept the service. These terms apply to domestic and commercial jobs, single-item collections, multi-item removals, and other transport tasks unless we expressly agree otherwise in writing.

We reserve the right to update or revise these terms from time to time. The version that applies to your booking will be the version in force at the time your booking is accepted. If any term is found to be unlawful, unenforceable, or invalid, the remaining provisions shall continue to apply in full force.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details. A quotation may be based on information supplied by you, including the number of items, access conditions, floor level, parking arrangements, time restrictions, distance, and any special handling needs. As a man and van service, accuracy of the information you provide is essential. If the job differs materially from the description given at the time of booking, we may revise the price, alter the vehicle size, request additional labour, or decline to proceed if the service cannot be carried out safely.

We may ask you to confirm the date, collection and delivery addresses, contact details, estimated load size, and any known obstacles such as narrow stairways, no lift access, limited parking, or restricted entry times. It is your responsibility to ensure that all information is correct. Where a booking is made by a person acting on behalf of another party, that person confirms they have authority to accept these terms and arrange the work. The person making the booking remains responsible for payment unless we agree otherwise.

Bookings may be scheduled for specific time slots, though arrival times are approximate and may be affected by traffic, weather, delays at previous jobs, or circumstances outside our control. We will aim to notify you of significant delays where reasonably possible. If access is not available, or if nobody is present at the agreed time and place, we may treat this as a failed attendance and charge accordingly. A booking is deemed accepted only when we provide confirmation by message, email, telephone, or other recorded means.

Payments and Charges

The charges for a van and man service will normally be based on the quotation provided, which may be calculated by time, distance, load volume, vehicle size, number of staff required, waiting time, tolls, congestion-related costs, or a fixed fee for the task. Unless stated otherwise, prices are exclusive of any additional costs that arise because the job changes after booking or because the original information was incomplete. Additional charges may apply for extra stops, heavy or awkward items, access difficulties, dismantling, reassembly, or extended waiting periods.

Payment terms will be confirmed at booking or upon completion of the service. We may require a deposit, part payment in advance, or full payment before unloading, depending on the type and scale of work. We accept payment by the methods we specify at the time of booking. If payment is due on completion, it must be made immediately once the service has been carried out. Failure to pay on time may result in interest, recovery action, and any reasonable costs incurred in pursuing the debt, to the extent permitted by law.

Any estimate given before the job begins is an indication based on the details supplied and is not binding unless expressly stated as a fixed quotation. If changes are requested during the service, or if we discover conditions that materially increase the work involved, we may adjust the charge to reflect the actual service delivered. Where we have to wait due to customer delay, incomplete access, or missing instructions, we may charge for time lost at the applicable rate. No set-off or deduction may be made unless agreed in writing.

Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving reasonable notice. The amount of notice required may depend on the size of the job, the resources allocated, and any arrangements already made. If you cancel shortly before the scheduled time, we may charge a cancellation fee to cover costs already incurred, including vehicle allocation, staff scheduling, and administration. If we have already started travel to the collection point, attended the site, or begun loading, a larger proportion of the fee may become payable.

We may also cancel or reschedule a booking where the job cannot be completed safely, where the information supplied is inaccurate or misleading, where access is not available, where payment terms are not met, or where events beyond our control prevent performance. In such cases, we will use reasonable efforts to offer an alternative time if practicable, but we are not responsible for any consequential loss arising from the cancellation or delay, except where the law says otherwise. This includes delays caused by severe weather, road closures, accidents, vehicle breakdown, or industrial action.

If you request a change to the date, scope, or location of the service, we may need to re-quote the job and confirm whether the revised arrangement is available. Amendments are only valid once we accept them. Any request to add further items, alter the route, or increase the labour required may affect timing and cost. For a man with van hire arrangement, flexibility is useful, but both parties must agree the final scope before the work proceeds.

Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but our liability is limited as set out in these terms. You are responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have agreed in writing to pack or prepare them. Fragile, valuable, or unusual items should be identified in advance. Where possible, you should remove personal data, account details, and sensitive information from electronic devices and papers before collection. We are not responsible for loss resulting from a failure to do so.

We shall not be liable for damage caused by pre-existing defects, inadequate packaging, hidden faults, inherent weakness, normal wear and tear, or items that are unsuitable for moving in their current condition. We are also not responsible for loss or damage caused by your own acts or omissions, including incorrect instructions, failure to provide access, or failure to disclose special handling requirements. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If damage or loss occurs and is caused by our negligence, our liability will, to the fullest extent permitted by law, be limited to the repair or replacement value of the affected item, taking account of age, condition, and depreciation, or to the value of the service fee paid, whichever is lower, unless we expressly agree a higher level of cover in writing. Any claim must be notified promptly, with supporting evidence where available. You must allow us a reasonable opportunity to inspect the item and investigate the issue before repairs or disposal take place.

Waste Regulations and Disposal

Where our service includes the removal of unwanted items, waste, packaging, or clearance materials, both parties must comply with applicable UK waste laws and environmental requirements. We may only remove and dispose of waste that we are authorised to handle. You must accurately describe any items to be disposed of, including whether they are general household waste, furniture, electrical equipment, or materials that may require special treatment. We may refuse to transport any item that appears hazardous, prohibited, contaminated, or illegal to move.

You must not include items that are subject to separate disposal rules unless we have specifically agreed to handle them in advance and are legally permitted to do so. This includes, where relevant, paint, chemicals, oils, gas canisters, asbestos, batteries, clinical waste, and other controlled materials. If prohibited waste is concealed among ordinary items, you may be responsible for any penalties, losses, cleanup costs, or disposal charges that arise. We may report unlawful waste activity where required by law or by a competent authority.

Any waste transfer, reuse, donation, or disposal will be carried out in accordance with applicable regulations and good practice. If a waste transfer note, description, or declaration is required, you agree to provide accurate information and cooperate fully. We may charge additional fees for sorting, separate handling, legal disposal routes, or waiting time caused by waste checks. We are not responsible for the legality of waste you instruct us to remove if the description provided by you is inaccurate or incomplete.

Insurance, Access, and Force Majeure

We may hold insurance appropriate to the type of work performed, but this does not alter the allocation of risk set out in these terms. You are encouraged to make your own arrangements if your goods are particularly valuable or if the required level of cover exceeds our standard liability. Any insurance-related request must be agreed before the booking is accepted. We may ask for proof of value, photographs, or item details before agreeing to move high-value possessions.

You are responsible for providing safe and suitable access to the collection and delivery points. This includes ensuring parking permission where needed, clearing routes, and making sure someone is available to give instructions or accept delivery if required. If access is obstructed or impossible, we may need to stop the job, charge for wasted time, or reschedule at your expense. Where keys, codes, or entry permissions are necessary, you must provide them on time and ensure they are correct.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to fire, flood, storm, pandemic restrictions, road closure, civil disturbance, labour disputes, strike action, acts of government, telecommunication failures, and breakdown of vehicles or equipment despite proper maintenance. In such circumstances, obligations may be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.

General Provisions and Governing Law

These terms form the entire agreement between you and us in relation to the service, except where we agree a variation in writing. No person other than the parties to the agreement has any right to enforce any part of these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. If we choose not to enforce a right on one occasion, that does not mean we waive it permanently. Any waiver must be in writing to be effective.

We may assign or subcontract any part of the service where reasonably necessary, provided this does not materially reduce the standard of care owed to you. You may not transfer your rights or obligations under these terms without our written consent. If there is a conflict between a quotation and these terms, the terms will apply unless the quotation expressly states that a specific provision overrides them. Headings are included for convenience only and do not affect interpretation.

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any dispute arises, the parties should first try to resolve it in good faith before starting formal proceedings. This agreement reflects a standard UK service framework for a reliable man with van arrangement and applies to all relevant bookings unless otherwise agreed in writing.